Returns, Refunds & Replacement Policy

1. Our Commitment

At BosiLeaf, we strive to deliver high quality seeds, sprouting seeds, microgreens supplies, wellness products, and related items in excellent condition. If something goes wrong with your order, we will work with you to find a fair and reasonable solution.

2. Eligible for Replacement or Refund

A replacement or refund may be approved if:

• The wrong product was delivered.
• The product arrived damaged during transit.
• An item is missing from your order.
• The package arrived tampered or opened.
• The product received is substantially different from what was ordered.
• The shipment is confirmed lost during transit.

3. Seeds & Sprouting Seeds Policy

Germination success depends on many factors including temperature, humidity, storage conditions, water quality, growing methods, and environmental variables. These conditions vary from customer to customer.

• Opened seed packets are non-returnable.
• Used seeds cannot be returned.
• Germination results may vary depending on growing conditions.
• Refunds are generally not provided solely for germination-related concerns.

If you believe there is a genuine quality issue, please contact our support team with photographs, batch details and growing information. Genuine quality concerns may qualify for replacement at BosiLeaf's discretion.

4. Fresh Sprouts, Microgreens & Perishable Products

Due to food safety and hygiene requirements, fresh sprouts, microgreens and other perishable products cannot normally be returned once delivered.

However, if the product arrives:

• Damaged
• Spoiled upon arrival
• Incorrectly supplied

Please contact us within 24 hours of delivery with photographs and order details.

5. Non-Returnable Products

• Opened seed packets.
• Perishable food products after delivery.
• Products damaged by misuse or improper storage.
• Gift cards and promotional items.
• Items marked as non-returnable during purchase.

6. Refund Processing

• Approved refunds will be issued to the original payment method.
• Refund processing generally takes 5 to 10 business days.
• Bank processing timelines may vary.
• Shipping charges are refunded only when the issue is caused by BosiLeaf.

7. Order Cancellation

Orders may be cancelled before dispatch. Once an order has been shipped, cancellation may not be possible and the order will be subject to this Returns, Refunds & Replacement Policy.